All accounting firm owners should know how to manage their clients. Do not let your clients manage you or else they will drag you into their nightmare. Educating clients is a Balance Sheet investment. Make sure you don’t neglect this very important task.
At Wize, we use the Acknowledgement letter template that our community can amend to suit their own business as the educational activity with your clients is on “...how you do it here....”.
The goal is to get 80% of clients doing it your way. Then the other 20% should be easy to manage. But when 80% of clients do it their way, it creates chaos in your business. So start educating and managing them from the moment they come on board as new clients. It’s a lot easier to start this way versus trying to change existing clients’ habits. Here are some ways you can go about this:
(a) Discovery (identify their problem) through email or conversation.
(b) Proposal sent with price quoted
(c) Production starts only after a proposal has been accepted.
The most successful operators are those that go from Discovery to Proposal in the least amount of time.
This has the following benefits:
It’s important that you and especially your staff follow a formal procedure otherwise it will get out of control as the team gets larger.
PLUS: Whenever you’re ready… here are 4 ways we can help you grow your accounting/bookkeeping practice:
1. You'd be mad not to join our free accountants' mastermind group.
The Wize Accountants Mastermind group is your new online community where we are sharing daily insights, tips, and free tools to grow your practice – 2k+ practice owners & growing — https://www.facebook.com/groups/wizemastermind
2. Accelerate your practice growth – take a free trial
We’ve just released our updated online practice acceleration system which will help you free up time, hire the right staff, fix your broken systems and scale your practice. We are looking for 3 practice owners right now to trial WizePulse. See if you qualify - https://www.wizementoring.com/pulse2021
3. Find qualified talent for your practice
If you’re looking to hire qualified staff, we have a pool of talented candidates around the world and a proven step-by-step recruitment process to follow. Want access to it? find out how - https://www.wizementoring.com/wizetalent
4. Build your practice to run without you
If you’d like to know how to scale your practice beyond 7-figures whilst buying back your time, find out here - https://www.messenger.com/t/wize.mentoring.92
50% Complete
All you need to do is fill in your details below and we'll send your eBook over to your inbox in a couple of minutes.