Seeking to understand before being understood
In the spirit of helping you deal with people issues in your team, we’d like to share with you this excerpt from Dr Steven Covey’s 7 Habits of Highly Effective People book:
"If I were to summarize in one sentence the single most...
Rejecting unsuccessful job candidates without harming your 'employer of choice' brand
One flipside of having more accountant and bookkeeper candidates in the job market this year is when you get to shortlist several potentially suitable people for your vacancy, there are going to be more candidates who don’t get a job offer.
...How to get your clients to deal with the client manager and not you
In this short snippet from a previous Wize Live video, Brenton and Ed discussed the process of withdrawing from the client management division of your firm.
It's important to manage your clients and not the other way around. So how do you...
Look and Don't Listen: Look for facts
In order to really seek the facts, you cannot have already judged a person or situation. You need to develop a desire to understand — meaning a desire to see things from others' point of view, to see their reasons, and feel what they...
Having Difficult Conversations
As a leader of your team, you have to have the ability to "confront" situations and have those difficult conversations and not shy away from them otherwise problems fester and grow into bigger problems.
"Confront" is not the same as being...
The Case for Hiring for Skills and Attitude
The mantra “Hire for Attitude, Train for Skills” has been pushed at all employers for years now to the point where it is considered the prevailing opinion, with anyone suggesting the opposite subjected to accusations of being out of...
What if my staff take my clients?
One of the biggest fears that firm owners have is handing over client relationships to a senior client manager only for them to leave and “run-off” with the client.
In order to minimise this risk, you can make use of this six-step...
Unlimited Growth - Scale your firm
In your journey to scaling your business, it’s normal to experience bumps and hurdles along the way.
We can’t avoid the barriers to growth, because they happen to every firm. But what if you can do is overcome them with proven...
Deep And Narrow Team Structure
What does your hiring process currently look like?
Mis-hiring and hiring because staff say they are too busy is one of the biggest and most expensive mistakes you can make in your firm.
Team design is critical to building a firm that...
Structure before scale
Every firm owner we work with hopes to scale their firm… But most think that the only way to do this is to work harder. However, doing so will only lead to burnout.
Working more hours on your business and hanging onto tasks in every...