With any Accountancy Practice, the hardest thing to deal with is managing the traffic that comes from your clients. Traffic is made up of “Communication traffic” and “Production traffic”.

If you are not coping with the traffic that is generated unde...

Current global events have resulted in most employers of accountants and bookkeepers suddenly finding those ‘hard to fill’ roles have more qualified and suitable people applying to work with them than they can remember in recent times.

Assuming you’...

Accounting is one of the world's most competitive sectors. With so many firms competing for the same prospective clients, you need a way to stand out and make your business grow. 

When clients search for the best accounting firm, they will almost ce...

Often you will manage someone who may be described as a "perfectionist".
 
This is often a problem accountants suffer from due to the nature of their work.
 
However one needs to consider "materiality" between "perfection for a reason" and "perfection fo...

In the spirit of helping you manage your clients' expectations instead of them controlling you, I want to share with you the principle of “Sales tasks” vs “Production tasks”.
 
“Sales Tasks” are likened to walking into a car showroom and sitting with a...

Pareto, an Italian Philosopher, said that everything falls into the realm of 80/20 and one can apply this theory to everything we do in life and use it to improve our businesses and our relationships.
 
Example:

20% of your clients generate 80% of you...

Hands Up - who likes writing Job/Position Descriptions or Person Specs?  What; none of you? 

No surprises there, but it’s a task that is unfortunately as essential as it is dull.  After all, if you don’t know what you are looking for in an accoun...

When recruiting the right staff, I pay very little attention to degrees and certificates as I have seen candidates pass degrees and MBA’s and all the qualifications in the world but have no common sense and could not do the job. I also have people st...

In 2007, 2008, and 2013, BRW nominated Chan & Naylor is Australia’s fastest-growing accounting practice. In 2013 alone Chan % Naylor grew by 42.8% to $18.6m revenue. 

How was Chan & Naylor able to grow so fast, more than doubling in size in one y...

A team working together with a great leader will always outperform a team of individual stars.

Are you the Sheepdog or the Wolf?

Be the sheepdog, not the wolf. The sheepdog is the protector of the flock. The sheepdog protects others that cannot ...