Sales tasks vs Production tasks
In the spirit of helping you manage your clients' expectations instead of them controlling you, I want to share with you the principle of “Sales tasks” vs “Production tasks”.
“Sales Tasks” are likened to...
How to Manage Client Complaints Using Pareto's 80/20 Theory
Pareto, an Italian Philosopher, said that everything falls into the realm of 80/20 and one can apply this theory to everything we do in life and use it to improve our businesses and our relationships.
Example:
20% of your clients generate 80%...
Writing Position Descriptions & Person Specs for Accountants & Bookkeepers
Hands Up - who likes writing Job/Position Descriptions or Person Specs? What; none of you?
No surprises there, but it’s a task that is unfortunately as essential as it is dull. After all, if you don’t know what...
What To Look For In An Ideal Candidate
When recruiting the right staff, I pay very little attention to degrees and certificates as I have seen candidates pass degrees and MBA’s and all the qualifications in the world but have no common sense and could not do the job. I also have...
The Three Pillars of Growth
In 2007, 2008, and 2013, BRW nominated Chan & Naylor is Australia’s fastest-growing accounting practice. In 2013 alone Chan % Naylor grew by 42.8% to $18.6m revenue.
How was Chan & Naylor able to grow so fast, more than...
A Champion Team Vs A Team Of Champions
A team working together with a great leader will always outperform a team of individual stars.
Are you the Sheepdog or the Wolf?
Be the sheepdog, not the wolf. The sheepdog is the protector of the flock. The sheepdog protects others that...
The Dire Consequences of Hiring the Wrong Accountant or Bookkeeper
As restrictions in movements and meetings are slowly relaxed, we have seen a pleasing spike in recruitment activity among employers of accountants and bookkeepers in the past fortnight.
Employers are unsurprisingly also reporting an increase in...
Your Success Lies in Your Management Skills
Success is in managing your teams and not in "doing" the work.
1. Recruit and Manage people well and you will have a great team, with great staff morale and great productivity/profitability and a great life/style with little stress.
2....
Making the Most of Phone & Video Interviews
With current times requiring all of us to manage and minimize travel and face-to-face meetings, interviewing candidates on the phone, or using popular video services like Zoom & Skype has obvious appeal in bringing a practical solution to keep...
The Long Runway of Marketing
Chan & Naylor generates around 9,000 to 10,000 clicks on their website per month and generates around 2,500+ leads a year for all offices via digital marketing.
It’s a long runway and if you don’t know what you are doing you can...